Experience

Operations, analytics & healthcare

Four years at Evolent building reporting, data-validation, and automation tools, plus four years as a CVS Certified Pharmacy Technician.

50%

faster case processing

4 yrs

at Evolent

3.86

UCI honors GPA

1st

CreatorCon Hackathon 2025

See proof ↗

Timeline

Evolent

Nov 2022 – Present

Clinical Operations Coordinator · Remote

  • Built a SharePoint + Power Automate + Microsoft Forms case intake system for a team of 8, cutting processing turnaround time by 50%.
  • Built Excel and Power BI dashboards tracking case volume, throughput, and SLA performance for senior leadership.
  • Automated recurring reporting and data exports with advanced Excel.
  • Diagnosed data-quality gaps; implemented process-validation improvements.
  • Validated client-charge inputs, ran UAT, and created onboarding job aids.
  • Owned intake accuracy for hundreds of daily clinical case submissions with full SLA compliance.

CVS Pharmacy

Dec 2019 – Dec 2023

Certified Pharmacy Technician (CPhT) · Tustin, CA

  • Processed 150+ prescriptions daily, including insurance approvals and prior authorizations.
  • Helped the branch become the most profitable pharmacy in CVS District 5 (23 stores).
  • Administered 1,000+ immunizations.

ServiceNow

Mar 2024 – Jun 2025

Student Ambassador, UC Irvine · Orange County, CA

  • Launched UCI's first ServiceNow Academy, enrolling 98 students in certification pathways.See proof ↗
  • Organized a flagship event for 119 attendees.See proof ↗

Education & certifications

University of California, Irvine

Paul Merage School of Business · BA Business Administration · June 2025

GPA 3.86 · Campuswide Honors Collegium (top 3%) · Dean's Honor List every quarter. Honors thesis: Peer-to-Peer Scooter Rental Business for College Campuses: Scootal at UC Irvine.

Irvine Valley College

Associate Studies, Business Administration & Business Economics · 2019 – 2022

GPA 4.0 · IVC Honors Program graduate.

  • Google Advanced Data Analytics Professional Certificate In progress · expected late November 2026
    Completed: Foundations of Data Science; Get Started with Python; Go Beyond the Numbers (EDA with Tableau). In progress: The Power of Statistics. Upcoming: Regression Analysis; The Nuts and Bolts of Machine Learning.
  • ServiceNow Certified System Administrator (CSA)
  • Microsoft Office Specialist: Excel · Aug 2022
  • Alteryx Foundations & Workflow (general knowledge) · competed in the Alteryx Datathon, Sep 2023See proof ↗
  • Certified Pharmacy Technician (CPhT) · 2019

Skills

Data & Reporting

SQLAdvanced ExcelPower BIAlteryxDashboardsKPI / SLA reportingData validationRoot-cause analysis

Python & Data Science

PythonpandasNumPyJupyterPACE workflowData ethics & privacy

Automation & Platforms

Power AutomateSharePointMicrosoft FormsServiceNow (CSA)JiraSalesforce (basic)

Healthcare

Clinical case intakeSLA complianceUATClient-charge validationPrior authorizationsPatient privacy